Don and his team are very knowledgable about the restoration process and were extremely professional and polite. They taped off the floor for entry and exit and cleaned up everything very nicely. Would highly recommend.
Don Heinz and his crew did a five star job after our community clubhouse flooded. Chris Robbins, and his crew, were professional and went over and above to get us up and running in a very short time! Great work and I highly recommend them.
I want to thanks Don / Chris and the team for going above and beyond their scope to remediate water damage in our home. Always kept us apprised of progress and got job done in no time. Good work guys! 5 stars for a job well done!
Helpful and honest.
Don and his workers were very professional and kept me informed every step of the process. Hope I won’t need his service again but I would call him first and refer his services to others.
I felt very comfortable with Don in my home. He knew his business and he was very nice and helpful.
Wish I could give 10 stars. The owner Don made this process incredibly easy, and we all know restoration is not! He was thorough, communicated efficiently and was fast throughout this whole process. To boot Paragon’s quote was much cheaper than other companies I interviewed. The best part of this entire process, besides the quality of the work, Don and his team take pride in ensuring our home stayed neat and tidy. They were so respectful of our property. I would highly recommend them to anyone who needed their service!
Don and his team were awesome to work with. Very professional, on time, prices were good and left my house clean everyday. I won't work with anyone else but Don!
Don was amazing! Don is very knowledgeable. Paragon had all the right equipment on hand so, the clean up was done quicker than I expected. Paragon Restoration is the way to go! I will definitely recommend them to all my friends and family!
Don responded very quickly and even though my project was not applicable to his company, he introduced a professional to do the work and even came by in person to make introductions. Very friendly, very professional and caring. ++
Don came recommended from my HOA to help with a leak coming from another unit. He helped identify the cause quickly and helped stay on the insurance of the other unit to process the claim. His communication is outstanding and he is nothing short of a too professional. Would not hesitate to use his company again. Thanks again Don!
This company responded so quickly to my call for help with a mold problem I had in my kitchen. They were very professional and the owner Don Hines explained the whole process to me and personally supervised the job even doing some of the work himself.
Don was amazing. He took his time and explained everything to me. He was with me every step of the way. The workers were wonderful, quick and cleaned everything up. I could not have asked for a better experience.
We had water damage from a broken pipe in our upstairs shower. Damage was done to our bathroom, bedroom and kitchen. Don Hines arrived and immediatly got to work and took care of everything for us. He is VERY considerate of the rest of our home and always kept us informed on how the Dry out was coming along. Don ALWAYS will answer his phone and have an answer for any of our question.
Not only did he do an amazing job with our restoration, he also had a team to help pull up the old carpet in our bedroom and had someone put the new in for us.
Don is and always will be on the top of our list to recommend to ANYONE looking for resortation or anything else that has to do with fixing your home.
We had Don do work for us. He and his workers do the best job and very efficient. Don comes as soon as he is called to check things out, and does the job as soon as possible.
We had water damage due to our water heater. We had another company come cleanup, but they were charging way over our budget. Our adjuster recommended Don, his guys came in and did an excellent job with everything. Don is very quick at getting things cleaned up and was so flexible with our schedule. I’m glad to have my house back to normal. Thank you Don and the guys for everything!! Highly recommended!!!!
The company is amazing, from the individuals who came everyday, to the managers, to Don himself. I have dealt with black mold for several weeks in multiple areas. Him and his team have made me feel at ease , they call when they say they will, come by and making sure everything is ok if I felt something was wrong. I trusted every thing they said and did to make my house safe and clean for my family and I ! For that I thank them for all their hard work and how thuro they were at completing the job at hand . AWESOME COMPANY, GREAT RELIABLE PEOPLE, VERY KNOWLEDGEABLE AS WELL
Don Hines was always on top of the project. He was honest and helpful.
He went above and beyond expectation. The water damage was already repaired and water service had already been disconnected after the last tenant. Don took the initiative, brought his own bucket and asked the client’s neighbor for water to be able to test whether the plumber’s repairs worked effectively.
I live in California and he provided assistance with a water damage situation at my Las Vegas, NV rental property. He called me twice a day and provided updates on the progress/hitch of the project Alt hough I was a state away, I had peace of mind that the situation was in good hands.
He is a man of integrity, delivering excellent service just as he promised.
Update your contacts list immediately with Don’s information for he is the guy to call for all your restoration needs.
I can say the work was excellent and done in a timely manner. I would recommend this company to anyone.
Very happy with the work done. Don is very professional and courteous, and dependable.
Paragon – Your team workers are the epitome of professionalism. Outstanding good worker as always.
We had a problem that happened just before Veteran’s Day with a sewer line under our home. Don Hines was contacted by our HOA and he and his team came out to access the problem and did so in a timely manner. After they found out what needed to be done they got busy fixing the problem,he also kept us informed of every step being taken to solve the issue,there was a snag that went beyond what his team could handle.he made phone calls and touched base with the right people so as to get the job done.
When I sent Don any emails, he made sure to call me back and explain everything that needed to be done to complete the job. Don also did a follow up call to check on us to see if all was well…I highly recommend Mr. Don Hines and Paragon Restoration
I have worked with Don and his company Paragon before. He is always great to work with as his whole team and they are all very professional. I would recommend him to anybody. Thank you Paragon.
I would highly recommend Paragon Restoration for any mold related issues as they got the job done professionally and in a timely manner. Don was very helpful in explaining all procedures and steps. I am very satisfied with the work quality and the cleanup Paragon was my second estimate and by far the better choice I’m glad I hired them over the other one as they were also much more reasonable. I would rate Paragon highly for punctuality, value, work quality, responsiveness, and professionalism.
Excellent, well trained specialists. Friendly, courteous individual and I appreciate him and his staff that worked on the project.. They were fast, fair, clean, and efficient. Would recommend anytime.
I thought Don Hines, Chris Robbins and their team were extremely proficient and on top of everything. This is the first time I have dealt with something like this, they removed everything really quick, and helped me along the way with any and all questions.
If I had any issues, they were able to address them in a timely manner. They also informed me of the entire process as it progressed, which I thought was great, since it was my first time dealing with it in my first home. I would highly recommend them!
Don and his crew conducted themselves in a considerate and professional manner, performed their tasks efficiently, and completed the job in what I considered to be timely manner. I would highly recommend Don and Paragon for services related to water, fire and mold restoration issues.
As a professional in the real estate business for over 7 years, I have encountered several remediation companies, but I feel extremely lucky to have found Don Hines. He goes above and beyond to genuinely help. He has saved me so much stress and hassle. He and his team have done several jobs for me over the years, ranging from small to big, And he always gives me the same attentive and professional service. He is very honest and upfront. Another great quality of his, HE ANSWERS HIS PHONE. Hahaha something I need to improve myself. He seriously is great! I would highly recommend him.
Don and his team from Paragon are top professionals in every sense. We could not have been more satisfied. They are the Navy Seals of restoration.
Old fashioned values! It was truly a blessing to find Don & his team. I couldn't give them a higher recommendation!
Chris Robbins has been working in my home to get rid of mold. He has been very professional and knowledgeable about the process. Chris keeps me informed as he progresses through the house. He is very good about updating me on his progress. He always gives me a heads-up of when he will be coming and going from the house. He makes sure all my questions are answered.
If I ever need to work with a contractor in the future I hope it’s someone like Chris. You are very lucky to have Chris Robbins as part of your company.
This is the second time we have used paragon for a water leaks. The first was two years ago when we first moved into our home. Two Gentlemen came out to our house to do the repairs. The job was efficient and well done and in a very timely manner. The gentleman we’re both courteous and kind and explain to everything that was going on with the problem and what they would do next. We haven’t had problems with the work that was done.
We now have another water leak and the same to gentleman we’re sent out to us again. And it can they found the problem and everything is being worked out right now. I am sure this job will be just as efficient as the last job. Good work Don and Chris.
Project: Eliminate Toxic Materials or Mold
Don Hines and his team are your best case scenario. Not only are they experts at what they do, they take the time to help you put a plan together and stay in contact with you with constant updates. His team kept me updated every 2 hours while working at my house, and Don is always emailing and calling to make sure you understand where you are in the process. They do quality work at reasonable price with amazing customer service and I highly recommend them.
I recommend Paragon Restoration to anybody. Great customer service and they don’t try to rip you off. Great experience all the way around.
I was relieved when he was able to come out expeditiously. Very knowledgeable and great customer service.
Great response time and very efficient. Real helpful with the problems they encountered. Would recommend!!
If you have a need for any of Don’s services, I would highly recommend that you utilize him to resolve your problem. Don really put our minds at ease and relieved us of the uncertainties that we had. He and his team are very ethical and professional and do excellent quality work. They did everything as promised and were exceptionally clean throughout the process. I would give them the highest rating in all areas. Their customer service is excellent!
Don Hines and the staff at Paragon Restoration did an outstanding job at removing mold from a residence. From start to finish he explained the process involved and made me aware of the issues I was faced with for my project. The budget quote was reasonable and the quality of work was fantastic I would highly recommend Don Hines and Paragon Restoration for your Mold Remediation work that needs to be done.
Don and his team were amazing! VERY fast response, quick into action, and conquered the problem fast and the first shot took care of it. The whole team is polite, respectful, professional and knowledgeable. If I / or anyone i know, ever have need for for this kind of help, no question i am going with these guys every time.
Don responded to our request and stated he would come out to review the issue. He arrived on time and was very helpful with his analysis and recommended a plumber that could resolve our issue. There was no charge for his visit. Very professional, very knowledgeable. His expertise is restoration which was not needed for our issue. He conducted measurements using a device that was sensitive to heat changes in respect to the surrounding room conditions. If you need restoration call Don. Art
Don and his staff were beyond professional . They were kind and thoughtful and respectful. Their knowledge of the job puts,you at ease. I have had a lot of work an at house recently and this staff has been by far the most professional. Don’t look any further these are the people you want !
Don was excellent.
Don, the owner, was incredibly helpful!! He was professional, courteous, honest and well-informed. He came up with solutions for our problem at an extremely competitive rate. He went WAY over and above our expectations and I would recommend him without reservation. Customers are lucky if they engage him and his crew!! We certainly felt so fortunate to have found him on this site!
Very professional and prompt.
They were genuinely concerned and caring. Psychologically, a traumatic load was lifted from my mind. thank you so very much. if ever in need, I will call and definitely recommend you. Thank you!!!!
My washing machine started flooding on a Saturday night- I called Paragon at 11:15- they were at my home at Midnight and stayed until 3 AM extracting water from carpeting & finally placing fans to begin the dry out process. They were back the next day to begin removing damaged dry wall & baseboards. After 3 days of drying – my contractor came by & was impressed with the work Don & his crew had done in this first step in restoring the damaged area of my home. I highly recommend Paragon. Meticulous, professional & trustworthy.
Honest, courteous and completed on time. Highly Recommend to any Property Managers needing reliable team for mold removal.
Great work, extremely courteous and highly professional.
Very good work on time did everything great. Would recommend; highly courteous employees and Don Hines is terrific. He checks everything is done right.
Don Hines of Paragon did a wonderful job in removing the mold that resulted from a leak in our fireplace chimney. He was always prompt, professional, and his crew did excellent work. Don’s crew showed up in red shirts with the Paragon logo so that we knew who was entering our home. We had to have several subcontractors and Don provided assistance in getting the best. We would definitely hire Don of Paragon for any future work. We wholeheartedly recommend them for any work that you need to have done.
We found Paragon on the Home Advisor website when looking for someone to evaluate water damage and mold under my Mom’s kitchen sink. Don the owner is very knowledgeable, ,professional, and most important, he is honest & trustworthy in evaluating the problem and assessing the cost to complete the work. He was very helpful in providing the necessary information required by our homeowners insurance, and he follows up through every step of the process while his workers complete the job. He is very accessible and was always available to answer any questions we had. The work was completed within the time quoted and in a very high quality manner. Everything was left clean and in order. Don went over & above in working with us, and exceeded our expectations. It was a pleasure doing business with Paragon and I would recommend them to anyone. Update: April 2016, We had to call Paragon to our own home when we were told by a plumbing company that we had mold in our Master bath cabinet. Don came out the same day and after looking at the area immediately let us know that we did not have a mold problem. Again his professionalism and honesty in dealing with clients is exceptional!
Great service, great crew, great price. What else could one ask for? I highly recommend Paragon.
Don Hines IS the man to see. not only is he fair with you, but also the most knowledgeable in his profession.
We are very thankful for the quality work Chris Robbins provided for our home during a very frantic time. Chris is a very kind and considerate person. I have many sensitivities to smells and chemicals. Chris made sure to show us any products they would be using, (all of which were toxic free )during the remediation. We are also grateful for the level of cleanliness and health safety that Chris followed. Thank you so much! Quality work, quality person!
Thank you Don and to your crew at Paragon for the excellent work you had done in remediation of the mold found in some areas of my 1st and 2nd floor house caused by a roof leak. I was overwhelmed by the amount of work that had to be done, especially since I am an out of state homeowner, and I had tenants with small babies living in the house. I was in a panic mode; where do I begin? Who do I call? Because when you hear MOLD, It’s like a death sentence for your house. While searching through the internet, I found a couple of mold mediation companies to interviewed and give me estimates. Don, the owner of Paragon, impressed me the most. And I am so happy I made the right decision. Don and his crew where: (1) Dependable (2) Always on time (3) Extremely courteous (4) Knowledgeable. And foremost : trustworthy and honest! I will definitely refer his 5 star company to all my friends and relatives as a forever customer.
This company is great! Very responsive, friendly, and informative. They went out of their way to work with our busy schedules and were great with our pets and children. Even though this took about 6 days due to the drying (we had a toilet break over night and flood our entire downstairs of the home we rent) they went out of their way to make us comfortable and answered all of our questions. All three of the guys that worked on our place were a pleasure to work with and I would highly recommend this company for any work you need. Great guys all around and their personalities, quickness with their work and great attitudes were much appreciated.
Don and his staff were amazing from start to finish. Don was thorough in explaining what was going to take place, and what to expect. Eddy and Curtis were very hard workers and nice. They answered every and all questions I had. Explained what was planned for that day as well. Chris was also awesome. He was informative and personable as well. Highly recommend this company. The finished project was super clean and was super relieved to see how well it turned out.
Don is very dependable and always shows up when he says he will. We have referred him to several of our friends and customers. He always answers is phone, which is a definite plus.
Don from Paragon saved our families life!! Professional, polite and compassionate. Paragon assisted us with a water and mold issue. I couldn't have asked for better customer service. Thanks Paragon for saving the day !
Don was the best. He was very knowledgeable and detailed. His honesty and customer service was amazing. He came out assessed the situation throughout my home. He was on time and very qualified. Usually dealing with this kind of company they will blow up work needed but don did not do that. I trust his knowledge , work, and assessment 100%. I will always go to this company. I have already recommended him to neighbors. His number one concern was my family and our health in regards to the situation. I wouldn’t use any other company ever. This one is by far the best.
Don and his team are very knowledgeable and professional! They explain each process or steps they would be doing and they give you advice on how to prevent these unforeseeable situations from happening again. Great customer service!
Outstanding Professional Company! The are obviously a well established Company . My home was kept clean. The crew and Don made sure I was in the “loop” during the entire water restoration process. If I had any questions at any time they quickly responded. I was very appreciative of them listening to my concerns and putting me at ease during the process. The same team that started the work stuck with the job until completed. This was important to me as I wanted to know who was coming into my home each day. They worked fast and were efficient. They took great concern to details which put me at ease. They were accommodating to my schedule as well. I highly recommend this Company if you need restoration. They’re the most professional Restoration Company I have worked with! Thank you Don!
Don, Eddy and his team did an amazing job. They were here nearly all day and got the job done right. Would highly recommend them for mold remediation. We found some mold from a previous leak that was in our house before moving in. Luckily it was not extremely serious and contained to small area. They cut it out and cleaned / disinfected the whole area. COVID compliant as well.